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Big Green Smile is one of UK’s biggest online retailers for organic and natural beauty, healthcare and cleaning products. The company was founded in 2008 by Alasdair, Ben and Nick that was previously selling their popular water-saving devices and noticed that the public wanted access to more eco-friendly products online. After their great success with Big Green Smile in the UK, the company then expanded to Germany, France and the Netherlands in 2012 and is shipping to several European destinations today. The heart of the business is to offer you the best and widest choice of eco-friendly products while giving you the best shopping experience at the same time. The company is also looking at how its actions impact the environment and is working hard to fulfil your products being delivered without any environmental cost. Other of its important work tied to sustainability includes using local providers for supplies when possible, fighting plastic products, carrying out rigorous product ingredient checks and the goal of reducing carbon emissions to net-zero by 2030. To help you navigate in the eco-friendly product jungle, Big Green Smile also offers you two free product samples with every order, so you can check if you like a product before purchasing. You will also find many great tips on how to swap to sustainable products to make your life more eco-friendly.
At Big Green Smile you will find products that are vegan, organic, plastic-free, cruelty-free and without nasty ingredients (the company carries their own lists of banned ingredients). These include beauty products such as creams and makeup, baby products, supplements and cleaning products. You will also find eco-friendly household products such as biodegradable bags, cloths, toilet paper as well as blankets in wool and recycled cotton. Some of Big Green Smile’s bestsellers are Weleda Skin Food, Burt’s Bees Baby Bee Nappy Ointment, Dr Bronner’s organic soaps and Green People Natural Edelweiss Sun Lotion. moincoins recommends D2W Value Pack of 20 Degradable Bin Liners to help reduce your plastic waste - it costs just 11p per bag.
All orders are sent via DHL courier service. The delivery cost is £5.75 or can be free of charge if your order exceeds £55. Orders are usually dispatched on the same day if you order before noon on a working day, otherwise, it’s dispatched on the next working day.
Please note that you have to change the delivery option from the drop-down menu on the basket page if the delivery is going to the Scottish Highlands or Shetland (select “United Kingdom (Scottish Highlands)”) or Northern Ireland (select “United Kingdom (Northern Ireland)”). The same rates apply as to the UK mainland.
Big Green Smile wants you to be satisfied with your purchase and offers you a full 60-day returns guarantee if you changed your mind. The first step is to get in touch with its customer service within 60 days by filling in the online Returns Form on Big Green Smile’s website. Please note that your postage only will be refunded if your product is faulty or not as described. Also, note that items cannot currently be exchanged unless faulty.
The returns guarantee does unfortunately not apply to products that are 5L and over. If you wish to return these products, you have to organise the return yourself to Big Green Smile’s warehouse in Belgium. For more detailed information, please see the returns policy on the company’s website.
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