Terms & Conditions International
A more digestible version of these Terms & Conditions is available in the FAQ section. Please make sure you get acquainted with the generalized rules written there, or read these Terms & Conditions below before you start to use our website. By using the Site, you also agree to our Privacy Policy.
Users Digital GmbH, a limited liability company based in Hamburg, Germany (“we”, “us”, or “our”), gathers reward opportunities (“Microtasks”, “Offerwalls”) on the site www.moincoins.com (“Site”) under these Terms & Conditions.
This Agreement constitutes a legally binding agreement between everyone who creates an account (“Member”). If you have a Member Account with us, you agree to these Terms & Conditions, you confirm that you have read and understood them, and you agree to be bound by them. If you do not agree to these Terms & Conditions, please terminate your account and stop using the Site.
THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES RATHER THAN JURY TRIALS OR CLASS ACTIONS.
1. Terms & Conditions Changes
We may, at our sole discretion, modify, update, add, interrupt, delete, or otherwise change these Terms at any time. We will inform you via email or a notification within the Site when any changes to the Terms are made.
If you continue to use the Site after receiving any such notice, it means that you accept such modifications and agree to be bound by the updated Terms & Conditions. If you do not agree to any changes to these Terms & Conditions, you must stop using the Site or terminate your Member Account. The latest version of these Terms & Conditions will be available on the Site and will supersede the previous version.
2. Member Account
To open a Member Account, you must be at least 18 years old and provide your email address and password. You can use provided third-party providers such as Google and Facebook and link your existing social media accounts. When you create a Member Account, we assign you a UserID that is used to identify your Rewards. You are allowed to have one Member Account only.
In your Account overview, you can provide us with additional information to help us enrich your experience with the Site. All information collected is subject to our Privacy Policy.
You agree to regularly update your account information on the Site to keep the data complete and accurate. You must log in to the Site and enter your password to change your account information and payment preferences. You can check your account status and recent purchases at any time by using the Site.
You will maintain the confidentiality of your login and password by which you access the Site. Any use of your username and password will be deemed to be your use. We are entitled to act on instructions received under your password and are not responsible for actions made to your account by someone else who uses your password. If there is a breach of security, you must immediately change your password and notify us of such a breach. Unless you have first notified us immediately of any such breach, we may assume that any activities on the Site using your username and password are yours and have been authorized by you, and we will have no obligation to inquire into the propriety of such instruction.
We acknowledge your Member Account as active if one of the following activities appears within the past twelve months: (a) you have logged in to your Account; (b) you updated your information; or (c) you earned or withdrew Rewards. If your account remains inactive for over 12 months, we reserve the right to terminate your Account and delete it permanently from the Site to avoid maintenance costs on our end.
We reserve the right to investigate any activity in your Account, including every Microtask and Reward earned with Offerwall partners. We may, in our sole discretion, decline any Reward if we believe that it abuses these Terms or has been obtained fraudulently.
By creating and maintaining a Member Account, you acknowledge and agree that Rewards are conditional, may require successful tracking, may require validation by third-party partners, and are not guaranteed merely because a task was started or completed.
Any fraud or abuse related to the Microtasks or Offerwalls, or other rewards and bonuses by you or anyone acting on your behalf, or any misrepresentation of information provided to us, may result in the termination of your Account and the forfeiture of any claims regarding your earned Rewards. If we have any reason to suspect that fraudulent activity is related to your account, we reserve the right to delay, withhold, reverse, or cancel your earnings, pending review. Any suspected or actual cases of fraud will be reported and reviewed according to our fraud process. Our decisions regarding fraud, abuse, suspicious activity, and related account actions shall be final.
3. Resolving Disputes
We would like to be able to address your concerns without a formal legal case. Before filing a complaint against us, you must attempt to resolve the dispute informally by submitting your request through our Support page. We will try to resolve the dispute informally by contacting you in writing via email within a maximum of 30 days.
4. Arbitration; Jury Trial Waiver
Any legal controversy or legal claim arising out of or relating to these Terms & Conditions or the Site, excluding legal action taken by us to collect or recover damages for, or obtain any injunction relating to, intellectual property ownership or infringement, shall be settled solely by confidential binding arbitration following the commercial arbitration rules of JAMS. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party.
The arbitrator shall decide if the dispute is arbitrable. The arbitrator shall also decide whether any claim is subject to arbitration.
CLASS ACTION WAIVER: YOU AND WE ALSO AGREE THAT EACH IS GIVING UP THE RIGHT TO A JURY TRIAL AND THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT OR REPRESENTATIVE PROCEEDING, CONSOLIDATED ACTION, OR PRIVATE ATTORNEY GENERAL ACTION.
The exclusive venue for any dispute or issue arising out of these Terms & Conditions shall be Hamburg, Germany, where we are headquartered, unless applicable mandatory consumer protection law provides otherwise.
5. Limitations to Site Use
You agree that you will not, and will not permit others to: (a) damage, interfere with, or unreasonably overload the Site; (b) manipulate the code of the Site to interfere with its functionality; (c) access the Site or the Partners’ sites and apps by bot, electronic agent, or other automated means; (d) use scripts or disguised redirects to manipulate the tracking of the Site and Partners; (e) modify, reverse engineer, reverse assemble, decompile, copy, or otherwise derive the source code of the Site for any reason; (f) provide any unauthorized third party with access to your Account and therefore the Site; (g) access or attempt to access confidential information written in the code of the Site; (h) interfere with the Site to spread computer worms or viruses; (i) publish any material in any form on the Site that is defamatory, obscene, otherwise unlawful, or violates any third party’s right of privacy or publicity; (j) infringe any third party’s patent, copyright, service mark, trademark, or other intellectual property right of any kind, or misappropriate the trade secrets of any third party in connection with your use of the Site or Partner; or (k) use any software, devices, or other processes to scrape, crawl, spider, or index any page of content from the Site.
You further agree that you will not use VPNs, proxies, device emulators, spoofed devices, fake identities, misleading redirects, or similar technical means in a way that interferes with reward attribution, fraud controls, geo-restrictions, eligibility checks, or Partner requirements. Any such use may result in denied Rewards, withheld withdrawals, account suspension, or permanent termination.
6. Rewards
The Site offers Members the ability to earn rewards (“Rewards”) through their online engagement with Partners completed through Affiliate Links. We receive a commission for referring new users to the Partners. Those Partners may be apps, financial providers, sweepstakes organizers, retail stores, brands, merchants, survey providers, advertisers, or other service providers. A part of this commission may be assigned to the Member Account as Rewards.
Only Members signed into their Account can receive Rewards. Once you are signed in and use the affiliate links on the Site, you may be redirected to a Partner’s website or app and complete the steps described in the Requirements. If you use incognito mode in your browser or an ad blocker, the tracking of your transaction may be affected. Please make sure you switch off any measures that block the use of cookies. Cookies are an essential part of reward tracking, and only when they are enabled can the Partner recognize that the Member came from our Site. It may also happen that the Reward will not be assigned to your account if you ask an app not to track on your iOS device or otherwise limit tracking on your device or browser.
You acknowledge and agree that Rewards are not guaranteed, that completion of a Microtask or Offerwall activity does not automatically entitle you to Rewards, and that all Rewards are subject to successful tracking, partner confirmation, fraud checks, eligibility rules, geographic availability, and compliance with these Terms and with the applicable Partner’s rules.
Tracking may fail or be incomplete due to technical issues, browser or device restrictions, VPNs, proxies, ad blockers, cookie restrictions, app tracking settings, incorrect task flow, duplicate participation, prior clicks with another publisher, or any other reason outside our reasonable control. If tracking fails or cannot be validated, Rewards may not be credited.
Rewards may appear with different statuses, including but not limited to pending, confirmed, declined, claimed, and donated. A pending status may mean that partner validation, fraud review, chargeback review, cancellation review, or similar checks are still in progress. Processing times vary by Partner and are outside our direct control.
Rewards may be declined, reversed, canceled, or adjusted if, for example, the Requirements were not fully met, the transaction was canceled or refunded, the tracked action was incomplete, the Partner rejected the completion, duplicate participation was detected, suspicious activity was identified, or we determine in our sole discretion that the Reward was credited in error or is otherwise invalid.
Moincoins is not an employment platform and does not guarantee any level of income, earning opportunity, minimum earning amount, or availability of any specific task, offer, or payout method. The Service should not be considered a source of guaranteed income.
7. T&Cs of Partners
Any actions taken on the website or in the app of our Partners, which are available under Microtasks, are governed by and bound by the applicable Partner’s policies, terms, and eligibility requirements. The Partners operate independently and are not under our control. We carry no responsibility for issues such as, but not limited to, charges on your credit card, subscription renewals, extensive newsletters, promotions not being applied, app functionality, offer content, or any other third-party conduct or service outcome.
You may not receive the Reward if the Partner decides to discontinue cooperation with the Site, rejects the transaction, changes the terms of the offer, determines that you are ineligible, or otherwise declines to confirm completion. We cannot override Partner decisions, and Partner decisions regarding validation and rewardability may be final.
8. Rewards on Offerwall Engagements
You can earn Rewards when using Offerwalls — collections of brands, apps, surveys, games, and other opportunities that may pay Rewards for specific actions. All such rewarded actions are subject to review. Offerwalls have the right to deny, reverse, or cancel your Rewards, as well as block your account with them, if they recognize any fraudulent, abusive, unethical, suspicious, technically inconsistent, duplicate, or otherwise prohibited behavior.
For any claims regarding Rewards earned with an Offerwall, you may be required to use the contact forms, support flows, or ticket procedures provided by that specific Offerwall. We may assist at our discretion, but we do not guarantee a successful claim outcome and are not responsible for the decision made by the Offerwall.
9. Withdrawal of Earned Cash Back
To be able to withdraw your Rewards, you must have an active Member Account with a valid email address. The minimum balance of confirmed earnings on your Member Account must be greater than 150 $MCN, which is the equivalent of 15 USD. The available withdrawal methods are visible on the Site and may change over time, including by region, availability, technical feasibility, Partner limitations, or provider changes.
The Reward is usually paid out within 21 days after you applied for a withdrawal, but processing may take longer where verification, provider delays, fraud checks, compliance checks, technical issues, or other circumstances require additional time. We reserve the right to delay, hold, limit, reject, or cancel withdrawals, and to request additional information, verification, or documentation before processing any withdrawal.
Withdrawals in cryptocurrency (such as LTC, USDT, BTC, and others) are transferred according to the exchange rate applicable on the day the funds are actually transferred. This exchange rate may vary from the rate on the date of withdrawal submission. You acknowledge and accept this fluctuation risk.
If you choose to withdraw your Rewards as a gift card, you agree that such gift cards are subject to the terms and conditions of the gift card issuer. We are not responsible for stolen payments, including stolen gift cards, or for post-delivery use restrictions, balance issues, regional restrictions, expiration rules, or issuer-side technical issues. If you choose donation as a withdrawal method, you agree that contributions made through the Site are not tax-deductible unless expressly stated otherwise by the receiving organization and applicable law.
In the Member Account Activity, you can see multiple statuses for Rewards. Declined transactions may be rejected by Partners or Offerwalls due to fraudulent activities, cancellations, chargebacks, refunds, duplicate participation, technical tracking failure, or payment issues between the user and the Partner. Confirmed transactions that were withdrawn change status to claimed. Confirmed transactions that were donated change status to donated.
If you believe that Rewards have not been credited to your account, please contact Support within 30 days of the finished Microtask, unless a longer period is expressly shown for that specific offer or provider. We may submit a claim with the Partner in your name where possible. We may adjust transactions for any Rewards that we, in our sole discretion, deem fraudulent, abusive, unethical, suspicious, incorrect, duplicated, technically invalid, or otherwise non-compliant with these Terms or Partner requirements. Our decisions regarding account balances, adjustments, withdrawals, holds, reversals, and eligibility are final. If you disagree with any adjustments made to your account or payments made to you, your sole remedy is to terminate your Member Account.
10. Outbound Communication
As a Member, you agree to receive communications and notices by email and, where applicable, through notifications within the Site or app. The communication may be membership-related or reward-related, for example, that your transactions changed status, that your withdrawal has been sent to you, that your account requires verification, that a promotion on a specific Offerwall is going to start on certain dates, or that we need to inform you of changes to the Site, Privacy Policy, or Terms & Conditions.
You consent to receive electronic communications by creating your Member Account. You agree to update your email address if it changes after creating the Member Account. You may opt out of receiving certain promotional email communications as described in our Privacy Policy. The unsubscribe link is available in the footer of every promotional email communication that we send. Transactional, legal, account-related, security-related, reward-related, and service-related communications may still be sent where necessary.
11. Ratings and Feedback
We may invite you to provide us with feedback, comments, ideas, suggestions, reviews, and other information (“Feedback”) about our Site. You hereby grant to us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display the Feedback in any media and for any lawful purpose, including, without limitation, the right to use such Feedback in advertising and promotional materials and to improve our Site and services, as well as the products and services of our Providers.
You represent that any Feedback you provide is accurate to the best of your knowledge and does not infringe the rights of any third party.
12. Community Standards
By creating a Member Account, you sign up to a community that depends on the goodwill and responsible behavior of each member. Members must refrain from disseminating or communicating images or texts that constitute racial defamation, obscenity, sexually explicit content, inflammatory or derogatory comments, hate speech, threats, harassment, impersonation, unlawful content, or any behavior that may reasonably be considered harassing, abusive, deceptive, or offensive when using the Site, social media, or other Internet posts regarding the Site.
Your Member Account may be terminated if you violate this provision. We may also remove or refuse to display any content or interaction that we reasonably believe violates these standards or exposes us, our users, or our partners to risk.
13. Our Marks
All right, title, and interest in the Site and its content belong to us or our licensors. All other trademarks not owned by us that are used on the Site (such as Partners’ logos) are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Nothing in these Terms & Conditions grants you any license or right to use our trademarks, branding, content, or other intellectual property except as strictly necessary for your permitted use of the Site.
14. Indemnification
You agree to indemnify, defend, and hold harmless us, our Partners, and their respective officers, directors, employees, successors, agents, and affiliates, from and against any claims, damages, losses, liabilities, judgments, settlements, causes of action, costs, and expenses (including attorneys’ fees and court costs) arising out of or relating to your breach of these Terms & Conditions, your misuse of the Site, your violation of applicable law, your violation of any rights of a third party, or for any materials in any form whatsoever that are provided in your Member Account.
You agree to cooperate as fully as reasonably required in our defense and/or settlement of any claim. We reserve the right, in our reasonable discretion, to assume exclusive control over the defense and settlement of any matter subject to indemnification by you.
15. Warranty Disclaimer
This Site and its content are provided “as is” and “as available” without any express or implied guarantee, including but not limited to guarantees of title, merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, or uninterrupted operation. We do not guarantee the quality, accuracy, completeness, reliability, or validity of the deals or content, including but not limited to any Partner description, Microtask availability, Requirements, reward amounts, payout timing, or offer status.
We do not guarantee that the function of the Site will not be disturbed or error-free, that defects will be corrected, or that it will be free of viruses or other harmful components. We also do not make any guarantee or representation regarding the advertising quality, legality, suitability, safety, eligibility, or accuracy of any products or services provided by affiliated stores, Partners, advertisers, or other third parties.
We do not guarantee that any specific Reward, Offerwall opportunity, Microtask, withdrawal method, or regional feature will remain available for any period of time.
16. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable for any special, incidental, statutory, punitive, consequential, exemplary, or other indirect damages, or any loss of profits, loss of use, loss of data, loss of goodwill, loss of opportunity, loss of rewards, failed tracking, denied rewards, reversed rewards, delayed withdrawals, rejected withdrawals, or damages arising from partner actions, third-party services, technical failures, or account restrictions.
The maximum cumulative liability to the Member arising from these Terms & Conditions shall not exceed thirty dollars (USD 30) or the maximum Reward amount that you withdrew within the last year, whichever is greater. This limitation shall apply to any and all liability or causes of action, whether alleged or caused, including but not limited to negligence, breach of contract, tort, statutory claim, or any other legal theory.
Nothing in these Terms & Conditions excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law.
17. Terminating Member Account
These Terms & Conditions are effective when accepted by you at the moment of creating your Member Account and will remain in effect until you or we terminate your membership to the Site. We may terminate your Member Account and suspend your use of or access to the Site at any time, for any reason or no reason, subject to applicable law.
Any violation of these Terms & Conditions may result in the termination of your Member Account and forfeiture of your Rewards. You agree that we will not be liable to you or any third party for any modification, suspension, or termination of your access to the Site or any Partner.
If your account is terminated for suspected fraud, abuse, manipulation, policy violations, or other prohibited conduct, we may also cancel pending, confirmed, or unpaid Rewards to the extent permitted by applicable law and where reasonably justified by our fraud prevention and compliance obligations.
If you are dissatisfied with any aspect of the Site at any time, your sole and exclusive remedy is to terminate your Member Account and discontinue use of the Site.
18. General Provisions
These Terms & Conditions constitute the entire agreement between us and you. They govern your use of the Site. These Terms & Conditions supersede any prior versions of the Terms that may have been accepted by you. Only if we expressly confirm in these Terms & Conditions any statement or agreement made or signed elsewhere, whether directly or indirectly, in writing, orally, or in advertising, shall it be binding. You may also be subject to additional terms and conditions that may apply when you use or purchase certain other services, affiliate services, third-party content, or third-party software.
The validity, construction, and interpretation of these Terms & Conditions, including the rights and duties of the parties, will be governed by the laws of Germany. This shall not limit the protection afforded to you by provisions that cannot be derogated from by agreement under applicable law.
Headings in these Terms & Conditions are intended only for convenience and shall not affect interpretation.
A waiver or failure to enforce any provision of these Terms & Conditions at one time will not be regarded as a waiver of any other provision or of such provision under any other circumstances. If any clause of these Terms & Conditions is deemed invalid, unlawful, or unenforceable, that invalidity shall not affect the remaining clauses unless otherwise stated.
Without our prior written consent, you may not transfer or otherwise dispose of your rights and obligations under these Terms & Conditions in whole or in part. Without such consent, any such transfer will be invalid. Without your consent, we have the right to transfer or otherwise dispose of these Terms & Conditions, including in connection with a merger, acquisition, corporate restructuring, or sale of assets, subject to applicable law.