Questions and answers from the moincoins team

Who is moincoins?

Founded in 2020, Moincoins has become a reliable platform for earning money online. Headquartered in Hamburg, Germany, we’re committed to delivering secure and fair rewards. Over 200,000 users already rely on Moincoins to earn online. Go ahead, give it a try—your rewards are just waiting for you to claim them!

How do I start earning rewards?

Login or Sign Up: Log in to your Moincoins account to access microtasks and offerwalls. If you’re new, create a free account.

Complete Tasks: Read the instructions for each microtask. Then, follow the steps on the partner’s website.>

Earn Rewards: Your rewards will be credited to your account once you complete the tasks.

Do I need to sign up to use moincoins?

Yes, only registered users can earn rewards at Moincoins. But you know what? Sign-up is free!

How much you can earn with Moincoins?

Your earnings depend on your effort. Microtasks pay between $0.20 and $90. Most active users earn about $150 monthly, while some makeover $500.

Wondering how to earn more? It’s easy—pick those high-paying tasks and start stacking up rewards.

How do I contact moincoins support?

At moincoins we aim to help our users in the best way possible. If you cannot find the answer to your question in our FAQs, Terms & Conditions or “How cash back works?”, please scroll down to the bottom section of our website and click “Contact us” in the “Help” column. There you can fill out our contact form. Please give us a couple of days to process your query.

I can't log in to my account. What do I do?

If by any chance you can’t log in to your account, we recommend you to try resetting your password. To request a password reset, please click the dark grey “sign in” button in the top right corner of the page, then a pop-up window will appear. In the pop-up, look for the “forgot your password?” link (right under the “password” field), click there and enter your email address associated with moincoins. You should get a password reset email within a few minutes. Note, this email is valid for one hour only. In the email you’ll have to click the big yellow “reset password” button. It will lead you to the page where you can set your new password.

We recommend saving your new password in the password manager app or taking a note, to make sure you don’t lose access to your cash back account again.

If you didn’t receive a password reset email, please get in touch with us via contact form by providing your registered moincoins email address. Please try to avoid creating a new account at this stage, as it’s highly likely that we will be able to help you with this issue.

How do I file a claim query?

Please use a contact form to file your claim.

What are offerwalls?

Offerwalls are collections of tasks created by our external partners. These tasks let you earn cash by completing simple activities. These include trying apps, answering surveys, or playing games. Each offerwall has its unique list of rewards. Wanna see how it looks like? Pick any offerwall from Moincoin’s offerwalls collection.

How do I start using offerwalls?

Log into your Moincoins account, pick an offerwall, and explore the tasks. When you click on the specific offer that you like, you will see the instructions. Then complete the task, and your reward will instantly show up in your Moincoins account. Each task tells you exactly what to do, so you’re never left guessing.

Why are offerwalls popular?

Offerwalls let you earn extra cash without much effort. You can test apps, try new games, or even discover free trials of products. They’re perfect for anyone looking to make quick money while exploring new online services.

Are offerwalls safe to use?

We work with reliable offerwalls that prioritize your security. However, if a task looks suspicious or takes you to an unknown site, it’s best to skip it.

Can I really earn money with offerwalls?

Yes! We have helped hundreds of thousands of users earn real cash by completing tasks. Some tasks pay as little as $0.05, while others can pay up to $100 or more. The amount depends on the type of task and the effort required.

What are all those numbers in my user panel?

In the middle of your account overview, you see 3 boxes - pending, confirmed and paid. Pending is the total of your cash backs that hasn’t been approved by the shops yet, but has been tracked when you made your purchase. It means that you are still eligible to return the items or cancel your booking. “Confirmed” is the sum of cash backs that was accepted by the shops and is ready to be paid out or donated. In the box “paid” you see the total cashback amount that you paid out before via PayPal, Amazon Gift Card or donation. On the top right corner of the site, you see the sum of your confirmed cash backs that are ready to be withdrawn. In your account overview, you see this number again under your name.

How do I change my password?

To change your password go to the account overview (it’s in the top right corner, where you see the icon or your profile picture). Click on “Settings” and then navigate to the tab “Security”. Here you need to provide your old password and the new password twice. You’ll get a notification on your email confirming that your password was changed. 

You can also link your Google or Facebook accounts to quickly login each time you visit moincoins. If you are changing your password, because an unauthorised person might have access to it, please notify us immediately.

What is the meaning of pending, confirmed and declined in the overview?

Your every purchase goes through an approval process - from pending to paid.

Pending cash back is the one we tracked, but you still have the right to return the items or cancel the purchase. The transaction will remain pending as long as you have the right to send your purchase back. In the travel category, the transactions will remain pending until you actually go on your trip.

Confirmed transactions are verified by the shop and our team. The total you see as confirmed is ready to be withdrawn or donated.

Status declined stands for cash backs that were tracked, but you returned, cancelled or charged back your purchases. Those transactions are not qualified to be paid out. If you have questions about some specific transactions, please reach out to our support (available at the bottom of the site under “Contact us”).

How do I withdraw my earnings?

Ready to cash out your earnings? Just go to your account in the top right corner! Once you’ve got at least $15, you can pick from these options:

  • PayPal
  • Litecoin
  • Amazon gift cards
  • Tango vouchers
  • Donate to Eden Reforestation Projects

Is there a minimum withdrawal amount?

Yes, the minimum withdrawal amount at Moincoins is $15.00.

How do I confirm my PayPal email at moincoins?

If you choose PayPal to withdraw, a pop-up will ask you to confirm the email linked to your wallet. Ideally, it should match your email to sign in to Moincoins.

How can I generate an Amazon Gift Card?

To generate an Amazon Gift Card as a way to cash out your earnings, go to “Withdraw” in your account overview. Then choose Amazon Gift Card as the withdrawal option. Within the next seven days, you will receive an eGift Card code to your email address.

How do I know that my withdrawal has been processed?

The Moincoins team will inform you via email when the withdrawal has been processed. You will receive a note that the amount was sent to your PayPal, an eGift Card code, LTC transaction or a confirmation of the donation.

What are microtasks?

Microtasks are simple, quick tasks you can complete online to earn money. These include surveys, app downloads, games, entering sweepstakes, watching videos. They’re easy to start and updated daily on Moincoins, giving you plenty of opportunities to earn.

How to complete microtasks on Moincoins?

It’s simple:

  • Sign up or log in: Log in to your Moincoins dashboard or create a new account if you're new.
  • Choose a task: Read the instructions and follow the steps.
  • Earn rewards: Your reward will appear on your moincoins account. Usually the reward is visible instantly, sometimes it takes a few days.

How do I disconnect my Facebook account from moincoins?

If you wish to disconnect your Facebook account from moincoins, start with adding your email address (if there is none) and changing the password in the settings of your moincoins user account. This is a necessary step that should be completed prior to unlinking, otherwise, you may lose access to your cash back account. If you wish to fully delete your moincoins account, ignore this recommendation.

Once this is done, you can proceed with going to your Facebook profile and navigating through the Settings & Privacy > Settings > to Apps and Websites page. Here find moincoins and on the right side of the table click "View and edit", then a pop-up will appear, where you should scroll down and on the very bottom press the grey button "remove". Facebook will ask you if you're sure you want to proceed with this action, and if you are, then all you need to do is click the blue button "remove" again.

Check out our privacy policy for more information on how we process your personal data.

How do I disconnect my Google account from moincoins?

Need to disconnect your Google account from moincoins but don’t know how to do so? No worries, we’ve got it all explained for you. 

If you sign in with Google each time you use moincoins, there is no password assigned to your account. First of all, create a password to your moincoins user account. For this, you’ll need to log out and use the “forgot your password” function. To find it, click the dark grey “sign in” button in the top right corner of the page and look for the link right under the “password” field. Follow the instructions that appear on your screen to set yourself a password. This is a necessary step you should complete prior to unlinking, otherwise, you may lose access to your cash back account.

To proceed with unlinking: 

  1. Open your Google account or, if necessary, sign in.

  2. Choose “Security” in the left-hand sidebar.

  3. Scroll down to "Signing in to other sites" and click on “Signing in with Google”.

  4. Find the website you want to remove, click on it and then press the blue “remove access” button. 

Ta-daa! Done. 

Check out our privacy policy for more information on how we process your personal data. 

What’s the best way to earn more money with offerwalls?

Check the offerwalls for new tasks every day. Focus on high-paying options like multirewarded games or gambling sites. Complete offers carefully and follow the instructions to qualify for rewards. Our newsletter also shows which offerwalls help users get paid the most each week, so keep an eye on it for updates and tips.

How do I change my email address?

If you need to change your email address at moincoins, go to the account overview (it’s in the top right corner, where you see the icon or your profile picture). Click there and choose “Settings”. There you have to navigate to the “Security” tab. Here you’ll see a field to put a new email address and confirm the change with your password. Once you do so, you’ll get a notification on your new email address confirming that your email address was updated. 

At moincoins you also have a possibility to link your Google or Facebook accounts to quickly login each time you visit our site. If you are changing your email address, because an unauthorised person might have access to it, please notify us immediately.

What is Tango?

Tango Card Inc. is a top provider of digital rewards and incentives solutions. As a payout option for your rewards, Tango Card offers a diverse range of options. You can check all the brands that accept Tango Cards here. Choose from popular e-gift cards, nonprofit donations, or virtual Visa prepaid cards.

How does Tango work as a withdrawal option?

If you choose Tango as your withdrawal option your rewards will be exchanged for Tango e-gift card(s). You can redeem it with a vide selection of brands.

How does Litecoin work as a withdrawal option?

If you choose Litecoin, your rewards will be converted into Litecoin and sent to your wallet. The conversion happens on the day we transfer the money, not when you request it. Keep in mind that Litecoin's exchange fee will be deducted from your earnings. We want you to be aware of this process.

What is Litecoin?

Litecoin is a digital currency created in 2011. It’s faster and cheaper to use than Bitcoin, making it a popular choice for online transactions.

What should I do if my reward is missing?

First, we suggest you check the task requirements. If you followed the steps and still didn’t get the reward, contact the offerwall’s support team directly. You can usually find their contact details on the offerwall page.

Why was my offerwall reward declined?

If you didn’t meet the task requirements, Rewards may be declined. Do not use false information, or repeat the task. If this doesn’t apply, contact us; we are happy to help.

How long do offerwalls take to approve rewards?

After you complete a task, the offerwall partner may review it. This can take up to 7 days, as they verify your actions. Once our partner approves, your reward will appear in your account.

What should I avoid when using offerwalls?

Using VPNs or fake information may result in declined rewards. Always follow the instructions and stick to tasks that match your location to avoid issues.

Do I need to pay to start?

No. Joining Moincoins and completing microtasks is completely free. We pay you money, not the other way round! Some tasks may involve optional purchases, but you can skip those if you prefer.

How do I get paid?

Once you reach $15, you can withdraw your earnings through Litecoin, PayPal, Amazon gift cards or other vouchers. You can also donate to charity if you like.

How long does it take for rewards to be approved?

Once the partner verifies tasks, they’ll move to the “confirmed.” tab. This process can take up to 5 days.

Why was my reward declined?

Rewards may be rejected for several reasons:

  • Task requirements weren’t fully met.
  • Incorrect or false information was submitted.
  • You used a VPN or proxy.
  • The same task was completed before.
  • If none of these apply, contact us for help.

If none of these apply, contact us for help.

Can I earn rewards more than once for completing the same task?

No. Tasks are one-time only. But don’t worry, new tasks are added daily, so you’ll always find more ways to earn.

Is there a limit to how many tasks I can complete?

There are no limits! You can complete as many tasks as you want each day. Just remember to follow the rules for each task.

Can I use Moincoins while traveling?

Yes, but tasks are location-specific. This means tasks available in one country may not be accessible in another. We recommend you use offerwall earning options while you’re in a different country. We don’t recommend using a VPN or proxy to hide your location.

Can I use mobile, desktop, or tablet for microtasks?

Yes, Moincoins works on all types of devices. Some tasks might be device-specific, so check the instructions before starting.

How much can I earn with microtasks?

The sky is the limit, but earnings vary. Tasks can pay from $0.20 up to $90+ each. Active users often make around $150 monthly, but consistent effort can lead to higher earnings.

Why don’t I see many tasks available?

Availability depends on your location and profile. Check back daily for updates, or explore other task types like games and app downloads to keep earning.

Can I use a vpn to complete tasks?

No, VPNs and proxies are not allowed. Tasks are tied to your real location, and using a VPN may result in disqualified rewards.

Is Moincoins legit?

Since 2020, our users have earned over $100,000 on Moincoins. Our team carefully vets every task to ensure it’s safe and trustworthy.

How can I maximize my earnings?

  • Stay active: New tasks are added daily, so check back often.
  • Target high-paying tasks: These are labeled for easy spotting.
  • Avoid mistakes: Read instructions carefully to complete tasks correctly.